jili32 Privacy Policy

1. Introduction

1.1 jili32 is committed to protecting the privacy and security of your personal information. As the Philippines' premier online casino platform, we understand that trust is the foundation of our relationship with every Filipino player — from Manila to Cebu, Davao to Quezon City.

1.2 This Policy applies to all personal data collected through the jili32 website, mobile platform, customer support channels, and any other services operated by jili32. By registering an account or using jili32, you acknowledge that you have read and understood this Policy.

1.3 This Policy should be read alongside the jili32 Terms & Conditions, which govern your use of the platform. In the event of any conflict between this Policy and the Terms & Conditions regarding privacy matters, this Policy shall prevail.

2. Personal Data We Collect

2.1 jili32 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification — you must be 21 or older);
• Philippine mobile number and email address;
• Residential address (province, city, barangay);
• Government-issued ID details (e.g., PhilSys ID, passport, driver's licence, UMID).

2.2 Financial Data

• GCash or PayMaya account number linked to your jili32 account;
• BPI, BDO, or Metrobank account details where used for transactions;
• Deposit and withdrawal transaction history;
• Bonus and promotional transaction records.

2.3 Gaming & Activity Data

• Game history, bet amounts, win/loss records, and session durations;
• Login timestamps, IP addresses, and device identifiers;
• Responsible gaming tool usage (deposit limits, self-exclusion requests);
• Customer support interaction records.

2.4 Technical Data

• Browser type and version, operating system, and device type;
• Referring URLs and pages visited within jili32.app;
• Cookie identifiers and session tokens (see Section 7).

3. How We Use Your Personal Data

3.1 jili32 uses your personal data for the following purposes:

• Account Management: To register, verify, and maintain your jili32 account, including identity verification (KYC) and age verification;
• Service Delivery: To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and to provide access to all jili32 games and features;
• Regulatory Compliance: To comply with anti-money laundering (AML) obligations, PAGCOR reporting requirements, and other applicable Philippine laws;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized account access;
• Responsible Gaming: To monitor gaming patterns and enforce responsible gaming tools, including deposit limits and self-exclusion;
• Customer Support: To respond to your inquiries, complaints, and support requests;
• Platform Improvement: To analyse usage patterns and improve the jili32 platform, game selection, and user experience;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by law. You may opt out at any time.

4. Legal Basis for Processing

4.1 jili32 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our contract with you (i.e., operating your jili32 account and providing gaming services);
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations and PAGCOR requirements;
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

5.1 jili32 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data only in the following circumstances:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your transactions;
• Game Providers: Licensed game software providers whose titles are available on jili32, to the extent necessary to deliver gameplay;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where required by law or court order;
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required to prevent or investigate criminal activity;
• Service Providers: Third-party vendors providing IT infrastructure, fraud detection, and customer support services to jili32, under strict data processing agreements;
• Business Transfers: In the event of a merger, acquisition, or sale of jili32 assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

6. Data Retention

6.1 jili32 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account Data: Retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with AML record-keeping requirements;
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction;
• Customer Support Records: Retained for 3 years from the date of the interaction;
• Marketing Consent Records: Retained until you withdraw consent, plus 1 year for compliance documentation purposes.

6.2 When personal data is no longer required for the purposes for which it was collected, jili32 will securely delete or anonymise it in accordance with our data retention schedule.

7. Cookies & Tracking Technologies

7.1 jili32 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies we use include:

• Essential Cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled.
• Functional Cookies: Remember your language preferences, game settings, and login state to improve your experience.
• Analytics Cookies: Collect anonymised data about how players use jili32 , helping us understand which games and features are most popular so we can improve the platform.
• Marketing Cookies: Used to deliver relevant promotional content within the jili32 platform. These are only activated with your consent.

7.2 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jili32 platform.

8. Data Security

8.1 jili32 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and jili32 servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Multi-factor authentication options for your jili32 account;
• Regular security audits and penetration testing of the jili32 platform;
• Strict access controls limiting staff access to personal data on a need-to-know basis;
• Incident response procedures to detect, report, and address data breaches promptly.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jili32 will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Privacy Rights

9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jili32:

• Right to be Informed: The right to know what personal data jili32 collects and how it is used — which this Policy fulfils;
• Right of Access: The right to request a copy of the personal data jili32 holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your privacy rights have been violated.

9.2 To exercise any of these rights, please contact the jili32 Data Protection Officer (DPO) using the contact details in Section 13. jili32 will respond to verified requests within 15 business days.

10. Children's Privacy

10.1 jili32 is strictly an adult platform. In accordance with Philippine gaming regulations, only persons aged 21 years and above are permitted to register and use jili32.

10.2 jili32 does not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from an underage individual, we will immediately close the associated account and delete the data in accordance with applicable law.

11. Third-Party Links

11.1 The jili32 platform may contain links to third-party websites or services, such as payment processors. jili32 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through jili32.

11.2 This Policy applies solely to personal data collected by jili32 through the jili32.app platform and associated services.

12. Changes to This Policy

12.1 jili32 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

12.2 The most current version of this Policy will always be available at jili32.app/privacy-policy. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.

12.3 Your continued use of jili32 following the effective date of any update constitutes your acceptance of the revised Policy.

13. Contact & Data Protection Officer

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the jili32 Data Protection Officer:

13.2 If you are not satisfied with jili32's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).